CLEAR STATUS.
NO DEAD
ENDS.

[ REFUNDS + CANCELLATIONS ]

Paid products move through checkout, intake, evidence review, report preparation, and delivery. Refund handling depends on the product state.

Before intake starts

If a duplicate purchase, wrong product selection, or checkout error is identified before substantive work begins, contact support with the order email and product name.

After work begins

Because evidence-intelligence products involve review, analysis, and report preparation, refunds after substantive work begins are evaluated case by case. A report that is inconclusive because the record does not support a stronger finding is not automatically a failed service.

Managed Sprint

The R/IV AI Verification Sprint is a managed engagement. If scope, access, or submitted materials make the Sprint impossible to perform as purchased, the path may be revised, paused, refunded, or moved into a separately scoped engagement.

Subscriptions

The Sovereign Intelligence Monitor is recurring. Customers can use the Stripe billing portal for billing access where available. Cancellation stops future renewal according to Stripe and product-state handling, but does not automatically refund completed periods or erase audit records.

Failed or delayed processing

If a report is delayed, blocked, or requires additional information, the customer-facing status should say what action is needed. Internal provider failures, queues, and job IDs are not exposed as the customer explanation.

Support path

Send refund, cancellation, duplicate-charge, or delivery-status questions to the support email below. Include the purchasing email, product, approximate purchase date, and a short non-sensitive description.

Statement updated October 3, 2026.