BOUNDED WORK.
VISIBLE
TERMS.

[ TERMS OF PURCHASE & SERVICE ]

These terms describe how public research, paid evidence-intelligence products, managed engagements, and customer workspace access are bounded.

Service nature

R/IV products and engagements provide research, evidence organization, source analysis, workflow verification, strategic intelligence, and human-reviewed reports. They do not provide legal, medical, accounting, investment, regulatory, certification, or compliance advice unless a separate written agreement explicitly says so.

Customer responsibilities

Customers are responsible for submitting only material they have the right to provide, describing the question honestly, identifying known constraints, and avoiding unlawful, abusive, deceptive, or harmful use of the service.

Scope limitations

Findings are bounded to the records, sources, workflow access, and time period actually reviewed. Absence of evidence is not automatically proof. R/IV may identify gaps, conflicts, and unsupported claims rather than force a conclusion.

No guaranteed outcome

No political, market, legal, reputational, regulatory, indexing, traffic, search-ranking, investment, security, or business result is guaranteed. A report may be inconclusive when the record does not support a stronger finding.

Payments, refunds, and cancellation

Payments are handled through Stripe. Refund and cancellation terms are summarized at /refunds. Subscription cancellation does not erase completed work, records needed for audit, or amounts already due.

Customer content and report rights

Customers retain rights they already hold in submitted materials. Robert Duran IV retains rights in R/IV methodology, site design, underlying systems, templates, and non-customer-specific research architecture. Customer reports are for the purchasing customer's permitted use unless a separate agreement states otherwise.

Confidentiality boundary

Customer evidence and private workspace records are not public site content. Confidential handling is operationally bounded by the systems, providers, legal obligations, and support actions needed to deliver and protect the service.

Acceptable use

Do not submit malware, stolen credentials, illegal surveillance material, content you are not authorized to share, or instructions seeking unlawful harm. R/IV may reject, suspend, or refuse work that creates legal, safety, abuse, or evidentiary integrity concerns.

Support

Support requests may be sent by email or through available customer workspace paths. The customer should include the product purchased, order email, and a short non-sensitive description of the issue.

Contact

Statement updated October 3, 2026.